EntryCentral is an online entries and club memberships system based in the UK, for any mass-participation event or club. Launched in 2003, we have securely processed millions of sign-ups and memberships for thousands of events and clubs.
Simple. Secure. Low cost
Providing secure and simple low cost online entry for entrants and organisers is what we do best. We securely manage over twenty thousand event registrations and club memberships every month, from triathlon to motorcross and from Orkney to Cornwall. We continually improve our service based on feedback from you.
EntryCentral is ideally suited to any event or organisation seeking public sign ups. We offer competitors and you the organiser an easy to use, secure and industrybeating low cost online entry system for races, club memberships or indeed for anything requiring the applicant to fill out a form with their personal details.
With hundreds of events available to choose from, visitors to EntryCentral entering one event often enter several in one transaction.
Our easy to use system removes the bulk of your paper administration with a simple set up process and features designed to help you manage your data.
- Signup information: Organiser contacts EntryCentral.com with information about their event or membership, ideally with links to any existing forms (current or previous).
- Organiser login: EntryCentral sets up a login for the new organiser, and an online form in a testing state.
- Testing: The sign-up form is tested and refined until the organiser is happy.
- Launch: Organiser launches the form for public sign-ups.
EntryCentral key features
We offer the following management features as standard.
Data management features:
- A database for all sign-ups, not just online sign-ups. (See Paper Forms)
- Organisers control their own events and memberships at EntryCentral, through their own personal login.
- Set up teams of organisers
- Configurable sign-up forms. You may ask any number of additional questions specific to your event, over and above the usual name, address etc. required for all events
- Customised sign-up process including event logos, sponsors, and optional charity involvement
- Series – filling in one form allows onetick sign-up to other identical events in a series, instead of filling in a form for each one.
- Festivals groups of subevents in the same location on the same day that can optionally share one allocation of slots.
- Weekly financial settlement, paid directly to your nominated BACS details, with an accompanying statement of activity.
- Immediate email receipts
- Withdrawals and payment card refunds
- Waiting Lists for events that have reached their limit, with deferred card payments.
- Pay-by-cheque (See Pay-By-Cheque)
- Shopping basket for buying many sign-ups with one card transaction
- Discounts where buying two or more sign-ups qualifies the user for a discount
- Early-bird sign-up fees e.g. £10 until 1st May, £15 until closing date
- Hot Tickets – we can ease frustration and panic for fast-selling events by giving users ample time to complete sign-ups and pay for them, once they've reserved a slot.
- Users with accounts can review/manage their own sign-ups, if they change their minds about e.g. an event t-shirt
Illustrate your routes with one or more, directional, coloured map routes.
Routes can show different sub-events (e.g. 10k and fun-run) or different stages of the same event (e.g. swim, bike, run).
Upload your GPX files from Strava, Garmin etc, then label and colour them as you wish.
Event participants sometimes face unavoidable reasons why they can no longer take part in your event: illness or injury, vehicular mechanical breakdown en route etc. Sometimes sign-ups can be expensive, or far enough away on the calendar, that participants want to insure themselves against the risk - or perhaps think twice about signing-up.
Event Organisers can sometimes feel obliged to refund people who become unable to participate, despite having no legal obligation to do so.
EntryCentral has linked up with Booking Protect to offer sign-up insurance as part of the sign-up process. The insurance step is largely transparent to organisers - EntryCentral will collect the insurance premiums and forward them to Booking Protect, and in the event of a claim the participant will contact Booking Protect. If you allow it, you'll see the insurance step while you are testing your event and in the email receipts, but that's about it. If you allow it, EntryCentral will offer this to your participants at 8% of the sign-up value.
Organisers using Booking Protect can get rid of most of their own refund policies, retain their revenue, and decrease the associated administration.
EntryCentral is a Member of Event Protect, the industry standard in event cancellation protection. Event Protect provides its members with worldwide protection against the ticket revenue loss incurred from a cancellation / postponement / abandonment / curtailment of all types of events.
If you experience an event cancellation that is covered under the Event Protect Programme, Event Protect will act in our name to provide a refund platform via which appropriate approved refunds will be made in our name directly to ticket holder(s). Refunds will be inclusive of booking fees and extras which were purchased as part of an event package.
EntryCentral offers this benefit to organisers at the Event Protect wholesale rate of 2.0%.
As an Event Organiser using our Platform you can view the Event Protect cancellation coverage terms and conditions by visiting: http://bit.ly/2B9pGVY.
EntryCentral.com uses the established payment clearance house Stripe to handle users' payment card details. The following card types are accepted:
- VISA Debit
- VISA Electron
Stripe implements Verified By VISA and Mastercard SecureCode for added protection on cards that are registered with these schemes.
In addition, we use Stripe's implementations of following intermediary payment methods. These allow users to e.g. pay with their thumbprint
- Apple Pay
- Google Pay
Other payment methods
EntryCentral acknowledges that some users will not want to enter their card details onto the internet, no matter how secure the system. We support two other ways for your customers to sign-up:
The user fills in a sign-up form at EntryCentral, but at checkout time chooses to pay by cheque rather than by card. The user is given a unique number to write on the back of a cheque, and the address of one of your organiser team to whom it should be posted. This feature is optional for each event or membership.
Organisers can continue to distribute paper forms, and when they are returned, the organiser can log on to EntryCentral and type in the entrant details from paper forms. You don’t have to do this if you don’t want to, but it helps to keep all your data in one place, and if there's an email address we'll send an email receipt so you can acknowledge the sign-up for free.
EntryCentral can replace any existing database you have.
Security is paramount at EntryCentral.
Service charges - card payments
We offer a low-cost service charge. 4% or £0.50 (whichever is greater) on payments and refunds, VATinclusive. So items or £12.50 or less have a 50p service charge, and items more than £12.50 have a 4% service charge.
- £5 entry fee, 50p Service Charge
- £10 entry fee, 50p Service Charge
- £30 entry fee, £1.20 Service Charge
EntryCentral charges can be surcharged directly to the user, or paid by you the organiser later, or split between competitor and organiser. Smaller upfront surcharges to users results in more card payments, and less work for organisers.
For low-cost events the Service Charge is less than the cost of sending a cheque with second-class postage.
Events with more than 1500 entrants may be able to negotiate better rates, please get in touch for more info.
Service charges - pay-by-cheque confirmations
As organiser you can choose to opt in or out of the pay-by-cheque feature. The user types in all their details on EntryCentral, has decided to pay-by-cheque, and has sent you a cheque with a unique reference. Confirming receipt of the cheque completes the sign-up.
£0.50 per confirmation is charged by EntryCentral to you the organiser.
Organisers can choose not to support pay-by-cheque for each event or membership
Service charges - paper/VIP entries
Where you receive a completed paper entry form and a cheque, you type the details into EntryCentral through your login. It results in an immediate email receipt to the entrant/joiner. This is free of charge.
EU Payment Services Directive 2018
EntryCentral is one channel you can use for accepting sign-ups for your event, you can also for example use other agencies and accept sign-ups offline. It is the organiser's responsibility to ensure that all payment methods offered come to the same final price, after any/all Service Charges have been applied.
The EntryCentral Guarantee
Our charging structure allows you financially risk-free use of EntryCentral. If you choose to surcharge the EntryCentral charge to the user, don’t do any refunds, and switch off pay-by-cheque, your use of EntryCentral costs you nothing.
EntryCentral will issue a statement of financial activity every Monday for the previous week’s activity, and will settle directly to your nominated bank account on the following Monday using BACS. The statement details income and charges for each of your events/memberships. We don't require you to manage another costly relationship with any third-party services such as PayPal or Stripe.